Character and Item Restoration - FAQ
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This post is here to give you all some more information on the process of restoring characters and items. Our policy on this can be found here: http://www.wow-europe.com/en/policy/restoration.html
Requesting a Restoration
The first step for you to take is to contact the Game Master Department by submitting an in-game petition. To do this, please select the red question mark (?) which can be found on the bottom right of your screen, next to your bags.
Information to Include
With any restoration request, you should go by the rule that too much information is better than too little. For items, ensure that you include the name of the items, how it was lost, and the date and time that the incident occurred. Similarly with a character restore, include the name, class, level, race and realm of the character.
At times it may be necessary for the Game Masters to escalate your in-game ticket to a member of our Specialist team. Unfortunately due to the complex investigation involved for most of these escalated tickets, these may take some time to be resolved. As each issue is dealt with in the order received, this will affect the length of time to restore your items; on some occasions this means it may take well over a week to be addressed.
The Golden Escalation Rule
The one thing to remember when you have been notified that your ticket has been escalated, is that it must remain open and unedited. If you close your ticket, or replace it with a new one before our investigations are concluded, your issue will be removed from the specialist queue.
These are Game Masters who are experts in the field of verifying and restoring losses. It is only through their diligence and verification that we are able to potentially restore a particular loss.
The character deletion process is intended to be permanent; however the Game Master Department is able to offer character restores. While we are aware that accidental character deletion may occur, we are only able to offer this as a limited service, so as to avoid abuse of this feature. Please bear in mind that all characters which remain deleted for a lengthy period of time may be purged from our system and this is not something which we can reverse.
In the case of item deletion the Game Master Department may be able to assist you. If the loss was as a result of user error, we will accept this restoration only once per account. While we can restore items with random modifiers (of the Bear, of the Eagle, etc.) we cannot guarantee that you will receive the same modifier as you had on your original item. We are also unfortunately not able to guarantee that any enchantments or other additions to an item shall be restored along with it.
Similarly with regard to Master Loot errors we are only able to assist once per account.
The following items can be re-obtained and it is not necessary to contact the Game Master Department for these:
Amulet of Draconic Subversion
Argent Dawn Commission
Black Dragonflight Molt
Recipe for Thistle Tea
Rune of the Dawn
Scepter of Celebras
Seal of the Dawn
Zandalar Necklaces (e.g. Jewel of Kajaro, Rage of Mugamba)
Unfortunately the Game Master Department is not able to assist with recovering any abandoned professions.
Quest Reward Swap
If a player accidentally chooses the wrong quest reward, the Game Master Department may be able to assist with this, as long as the error is reported immediately. Please be aware that any exchange of quest rewards will use your once per account reimbursement.
Also note that this excludes the reputation reward ring from the Brood of Nozdormu, as it is possible for players to change the item themselves upon reaching exalted level with this faction.
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Total comments: 4 | Last comment: 10-05-2013 at 07:08
Joined: April 22nd, 2009
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Joined: May 5th, 2009
|I down loaded this last night late , And likr the way it looks , I am having trouble finding any instructions on how to set it up, Is there a site I can go to to find this information , or is there someone You talk to to figure it out, Help would be nice I play on the Bloodscalp relm, If anyone is on that relm and could assit me or tell me where to find instructions, Thanks in advance Kuldare |
Joined: June 2nd, 2009
|how do I play WoW? |
Don't blame me......!
Joined: January 4th, 2010
|The logo that appeared on programs and your small business material remained the same; Bear in mind, The emblem that appeared on the home jersey had a white oil drop, On a dark orange area of study, With the team name coded in deep blue. |
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